Terms & Conditions
About our knits
All our knitwear is made by hand, using British wool, mohair and alpaca in Yorkshire. Our specially designed stitches are knitted on hand operated knitting machines. We’re not a big factory, but a small studio-based company creating unique pieces for discerning customers.
Slubs in the yarn and variations in colour can occur because of the natural yarns we use – these are part of the garments’ character and are not faults.
As part of our principles to use processes with the least impact on the planet, we steam set yarn rather than using harsher processes, this means that sometimes we see inconsistencies in yarn and occasionally warping. These can be countered by pressing with a medium heat steam iron.
All knits from our Spring Summer 2011 collection onwards come with a small amount of yarn for repairs. At the end of their lives, our knits can be composted.
Orders placed online are shipped in 3-5 days using Royal Mail Special Delivery within the UK and airmail to the rest of the world. Buyers overseas are responsible for any import duties, customs fees or taxes.
Made to order garments take up to 6 weeks. If you let us know if you need something urgently or to reach you on a specific day or date and we’ll let you know whether we can fit it into the studio schedule.
You can pay online with a credit or debit card using our secure payment system, call the studio with your card details on 01706 815888 or post a cheque drawn on a UK bank to the studio at 2 Dale Street, Todmorden OL14 5PX (please note we may allow the cheque to clear before despatching).
Returns, refunds and exchanges
Please contact us if you have questions about sizes or colours. Because the internet isn’t always a reliable guide to colour we’re more than happy to send out yarn colour samples.
Garments bought online or by mail order can be returned within 14 days for exchange or refund.
Special orders and garments made to your specification are not returnable unless faulty.